Customer Support:
Catering to the Consumer
As one of our valued customers,
we offer you a quick response solution to a technical problem.
With our live remote-assistance tool, a member of our support
team can view your computer desktop and share control of your
mouse and keyboard to get you on your way to a solution.
You will find the answers to security questions and system configuration
requirements, in regards to the Citrix connection, between your
computer and our live technician by clicking here. You can also view a demonstration of a screen-sharing session.
Call or email us for more info.
How
to Get Support
Please call (702) 651-1679 Monday - Friday, 9:00 am to 5:00
pm, Pacific Standard Time. (Closed Holidays). A member of
our support team will talk with you first to determine the
nature of the problem.
How It Works:
Step 1: Once you are on
the phone with a member of our support team, you will be directed
back to this page to initiate the screen-sharing session.
Complete the fields below, select your support representative
from the drop-down menu and click the "Click Here" button
in the box below.
Step 2: You are prompted
to download a small virus-free plug-in.
Step 3: With your permission,
your support representative can view your screen and share
control of your mouse and keyboard.
Step 4: You are
in full control of your computer at all times. You always
have overriding control of your mouse and keyboard, and you
can end the screen-sharing session at any time.
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